Terms and Conditions
All dogs must have an up to date record of current vaccinations. All dogs must be vaccinated against Distemper, Hepatitis, Leptospirosis, and Canine Parvovirus.
The Bordetella (kennel cough) vaccine must be given no later than seven days before boarding to allow for this vaccination to take effect. Unfortunately we are unable to allow Dogs given the Kennel Cough vaccine less than seven days before boarding to stay with us. We will allow dogs without the Kennel cough vaccine to stay but we are unable to cover any veterinary fees during or subsequent to your dog’s stay with us (regardless of condition).
2. Bookings and Payment
A deposit may be required if boarding during peak periods e.g. school holidays. We are unable to take provisional bookings. If you choose to collect your dog before the agreed end date you may be required to pay for the entire duration of the initial booking. We accept either cash or debit cards upon collection of your dog . Emergency veterinary cover for illness is included in the fee. Any charges not covered will be settled by you upon collection.
We charge by the day, however, during off-peak periods, if you collect your dog before 9.30am on the day of collection you will not be charged for that day.
3. Females in Season
We are unable to board female dogs that are actually ‘in season’. • If your dog comes into season during her stay and we are unable to reach you or your emergency contact we will consult with our vet who may decide to delay her season for the welfare of all dogs staying at the kennels. This would be an additional expense to you, settled on collection. If you believe your dog will be due for her season around the time of boarding, please speak with your vet to discuss options for delaying.
4. Illness and Care
If one of our guests becomes unwell whilst at the hotel we have access to veterinary services 24 hours a day. Unfortunately we are unable to cover vets fees for dogs that become unwell during their stay with us.
At Maccabee’s Pet Hotel we socialise dogs. By accepting our socialisation terms, you accept the small possibility that your dog may sustain an injury whilst at play with other dogs and that if your dog is hurt during their stay related veterinary fees will not be covered.
As the cost of veterinary treatment is not covered it is important that you let us know on arrival of any existing medical conditions affecting your dog.
Unfortunately we may have to refuse admission if your dog show signs of ill health.
All attempts are made to give your dog the very best care and attention, however we cannot be held responsible for any loss outside of our control. If, in the sad event of the loss of a pet and we are unable to contact either you or your emergency contact, we would seek advice from our veterinary surgeon to make the necessary arrangements.
5. Opening hours
Opening hours for the kennels are 9am 5pm. If you wish to visit Maccabee’s you are welcome on any Thursday or Saturday between 12 and 2pm.
6.Kennel Cough Disclaimer
Kennel Cough is a common and highly contagious respiratory disease. Even in a scrupulously clean environment like Maccabee’s, this illness can occur. Unfortunately it is impossible to entirely safeguard against Kennel Cough. The virus can incubate for up to two weeks, meaning that dogs that appear perfectly healthy during their stay may be carrying one of the viruses that cause a problem. The vaccination cannot protect your dog from all of the illnesses that contribute to Kennel Cough, but we highly recommend all dogs are be vaccinated to minimise the risk.